| CareFirst’s continued progress
in 2002 reaffirms our confidence in our strategic plan. Simply
stated, we have created a business model for health care based
on delivering value, quality and exceptional service to customers.
Our excellent results in 2002, building on CareFirst’s
solid finances and enrollment growth of recent years, are validation
that we are on the correct course. As we seek new and better
ways to respond to the challenges posed by rising health care
costs and intensified competition, we will be guided by the
principle that CareFirst best fulfills its mission by offering
customers a variety of quality health care coverage options
that are both affordable and accessible.
CareFirst has maintained its position as the leading health
care company in the Mid-Atlantic region through creative approaches
that enhance the company’s customer service and product
offerings. Significant investments in time and money were
made in adopting new technologies, upgrading the skills of
our associates, and providing associates with the tools and
state-of-the-art facilities they need to do their jobs. A
new headquarters building in Washington, D.C., a new call
center in Owings Mills, new offices in Columbia, Maryland,
and expanded offices in Wilmington, Delaware, are tangible
reflections of our commitment to keep CareFirst a local company
with a strong local presence.
To our customers, our members, our many friends and business
associates who share in and benefit from our commitment to
providing affordable and accessible health care coverage,
we express our sincere gratitude.
Sincerely,
|
|
| Daniel J.
Altobello |
|
William L.
Jews |
|
