In a world of uncertainties, comfort is found in people you can trust. Blue is the color of trust, the well recognized symbol of security. In 2002, CareFirst BlueCross BlueShield provided a growing membership with new reason to trust the color blue.

• Trust requires confidence in others. Developing the skills of CareFirst associates intensified in 2002. They participated in more than 2,000 company-sponsored career and skill development courses and completed more than 79,000 hours of instruction and testing.
  
  
• Trust creates expectations. Two CareFirst BlueCross BlueShield products – BlueChoice and BluePreferred – received the highest accreditation by the National Committee for Quality Assurance (NCQA).
  Blue Cross Blue Shield of Delaware maintained its “Excellent” NCQA accreditation.
  
  
• Trust depends on business leadership. CareFirst has achieved the top market position in its service area as measured by three important benchmarks: the largest network of primary care physicians – more than 25,000; the greatest number of members; and the lowest administrative cost-to-revenue ratio.