Due to a planned data migration beginning Friday, July 11 at 11:00 p.m., and continuing through Monday, July 14 at 8:00 a.m., you may experience a delay in your information appearing on CareFirst portals. We expect that changes to member data will be reflected on the portals by Tuesday, July 15. Your patience is appreciated.

Change Healthcare notifying individuals of data breach. Learn more here.

Need a User Account?

If you are already contracted with CareFirst:

Direct Brokers (Brokers not working with General or Full Service Producers)

Please contact 1-877-526-8390 Option 4 to obtain User ID or password information.

Indirect Brokers (Brokers working with agencies and also with General or Full Service Producers)

To Establish Access: Please contact the Principal Broker of your agency or Staff member assigned to delegate access.
To Reset Password:
- If you have logged in to the site at least once, you were prompted to set up security questions. Select "Forgot Password?" and proceed.
- If you have never logged into the site but have been assigned access, please contact 1-877-526-8390 Option 4.

General or Full Service Producers

To Establish Access: Please contact the Principal Broker or the staff member assigned to delegate access. General and Full Service Producers have access to grant access to employees of the producer.
To Reset Password:
- If you have logged in to the site at least once, you were prompted to set up security questions. Select "Forgot Password?" and proceed.
- If you have never logged into the site but have been assigned access, please contact 1-877-526-8390 Option 4.