Due to a planned data migration beginning Friday, July 11 at 11:00 p.m., and continuing through Monday, July 14 at 8:00 a.m., you may experience a delay in your information appearing on CareFirst portals. We expect that changes to member data will be reflected on the portals by Tuesday, July 15. Your patience is appreciated.
Change Healthcare notifying individuals of data breach. Learn more here.
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Email Security
Since email is not a secure form of communication, we are unable to answer the following types of questions by email:
- Questions about your medical condition or your treatment plan. Please contact your primary care physician if you have medical questions.
- Questions that require sending confidential information. (Social Security Number, medical information, benefit information, mental health). Please call the Customer Services number on your ID card with all benefit and claim questions.
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