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CareFirst Hub Tutorials

What's New?

These tutorials demonstrate essential processes in the CareFirst Hub. The videos provide users with step-by-step instruction on how to perform detailed tasks in the Hub.

Smiling woman using her computer


Prospect Creation

Group Setup & Installation


On-Cycle Renewals

Off-Cycle Benefit Changes

Retroactive Benefit Changes

Life Event Changes

Billing and Payment

Audits and Reports